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| Butler Learning Systems Service Training Programs |
The Habit Of Service™ - A Service Excellence Process (HOService)
• 5 sessions
• 8-12 hours
• Applicable to ALL sales, service and manufacturing organizations
• Features the 4 A’s Quality Service Process
• Serves internal as well as external customers
• Includes the R-PAST Method for handling customer complaints
Service today must improve if the demands of your customers are to be fulfilled. The company that responds sooner wins. You must not
only be successful in meeting your customer’s expectations, you must exceed them.
This fast-paced seminar is based on interaction, discussion and involvement. Your associates will learn to:
• Gain fundamental people, communication and listening skills.
• Establish more effective relationships that develop lifetime customers.
• Identify and develop actions for all points of interaction in unique service situations.
• Better understand what customers expect and how to exceed them.
• Incorporate customer service skills into a practical and easily-remembered process.
• Allow the 4 A’s Quality Service Process to become your guide as a means of delivering service excellence.
• Know and appreciate the value your organization provides to customers.
• Standardize, document and measure service.
• Create a Quality Service culture where each individual is in the HABIT of service!
• 5 sessions
• 8-12 hours
• Applicable to ALL sales, service and manufacturing organizations
• Features the 4 A’s Quality Service Process
• Serves internal as well as external customers
• Includes the R-PAST Method for handling customer complaints
Service today must improve if the demands of your customers are to be fulfilled. The company that responds sooner wins. You must not
only be successful in meeting your customer’s expectations, you must exceed them.
This fast-paced seminar is based on interaction, discussion and involvement. Your associates will learn to:
• Gain fundamental people, communication and listening skills.
• Establish more effective relationships that develop lifetime customers.
• Identify and develop actions for all points of interaction in unique service situations.
• Better understand what customers expect and how to exceed them.
• Incorporate customer service skills into a practical and easily-remembered process.
• Allow the 4 A’s Quality Service Process to become your guide as a means of delivering service excellence.
• Know and appreciate the value your organization provides to customers.
• Standardize, document and measure service.
• Create a Quality Service culture where each individual is in the HABIT of service!